Policies

Refund Policy

Due to sanitary reasons, all sales are final.

Want to reserve an item and pick up later to save on shipping?

No problem! Send as an email and we will reserve it for you. Items must be paid in full to reserve, and pick up will be at your convenience.

Pre-Order

Have something specific in mind? Send us an email ahead of time, and we will try our best to assist you with your needs.

Shipping and Handling

Orders are processed within 3-5 business days after an order has been placed. 

Once the order has been handed to the carrier, it is the carriers responsibility. RedefinedByMtl is no longer responsible for lost or stolen packages.

Tracking numbers for orders are sent out as soon as they have been processed.

Have any other questions?

Feel free to email us on redefinedbymtl@outlook.com